ABOUT THIS POLICY
River House is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
DEFINITION OF PERSONAL DATA
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
By providing your personal data, you agree that we can use your personal data in accordance with this policy. We collect, use and retain Personal Information about you only to the extent that is reasonably required to conduct our business effectively.
Ensure you understand this policy in its entirety and take your time to read it.
HOW DO YOU GET MY CONSENT?
When you provide us with personal information to purchase a voucher or sign up for our newsletter, we assume you understand that your data must be collected to process your request. We will use your data for processing purposes only.
If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent via a form checkbox.
WHO ARE WE?
River House is a member of the Cawley Hotel Group – a chain of restaurant, bar, hotel and retail destinations across Scotland.
Our registered address is:
The Castle Business Park
How Do We Collect Information From You?
WE COLLECT INFORMATION FROM YOU:
WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?
You will be asked to submit personal information about yourself when you fill in our contact form, purchase a gift voucher or sign up for our newsletter. We will collect this information so we can fulfil your request as required.
We typically collect all or some of the following information:
WHEN YOU ACCESS OUR WEBSITE, RIVER HOUSE COLLECTS:
We use Google Analytic cookies to gather and display information relating to
All data gathered, processed and displayed by Google Analytics cookies is randomised and can never by traced to an individual.
You may submit your CV if you’re interested in working for us to firstname.lastname@example.org. This information may include:
We will use this information to assess your application. We may also keep it in our records for future reference. We delete all emails and attachments once we have no business reason to keep them, or every three years, whichever timeframe is less. Please email email@example.com if you would no longer like us to hold your records at any time.
HOW IS YOUR INFORMATION USED?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete an order, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
WHO HAS ACCESS TO YOUR INFORMATION?
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf. These service providers are limited to Names.co.uk to host our website; Ninja Forms to collect, process and store form data; PayPal to facilitate sales through our website, and Mailchimp to administer our newsletter service. We do not host any further third party website content such as imagery hosted on CDNs or embedded social or video content which could use their own cookies to gather data about you.
Our website agency has access to our Google Analytics Dashboard, but no other data.
HOW AND WHERE DO WE STORE DATA?
When you send an email to the email address displayed on our website, we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email).
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at firstname.lastname@example.org.
You have a right to request a copy of the personal information that River House holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: email@example.com.
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods: 36 Months
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site. If you provide us with your credit/debit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement generally accepted industry standards.
USE OF ‘COOKIES’
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
You can set your browser to not accept cookies, but this may limit your ability to use the third party services on our website.
WHAT HAPPENS IF OUR BUSINESS CHANGES HANDS?
In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
CHANGES TO THIS STATEMENT